Carpet Cleaning Frequently Asked Questions

Below are some common questions our customers ask us about carpet cleaning and our services. As always, feel free to give us a call anytime at (206) 463-9583!

How often should I get my carpet cleaned?
Every home is different. Most carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage that your carpet gets. High use areas such as family rooms, stairs and hallways could require cleaning more often.  Factors include the number of people, pets, outdoor environment and how well carpet is maintained between professional cleanings. Sometimes these things can contribute to a more frequent cleaning schedule of 6-8 months.

We also advise you check the warranty information on your carpet. Many carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

How do you charge?
We charge by the square foot and only charge for the areas of carpet that we clean. So if you are wanting some furniture left in place then we'll will measure around those pieces. If the room will be cleaned wall to wall, meaning moving the furniture or in a vacant room then we will measure the whole room. No reason for you to pay for the whole room being cleaned if you are only requesting the open areas.

How can I find out what it will cost before the work is done?
We prefer to come to your home and do pre-inspection. That way we can discuss with you exactly what you want to have cleaned. At that time we will measure the areas to be cleaned and inspect for any special issues. We do appreciate having someone present to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service.

What method do you use and why?
We use what is professionally called Truck Mounted Hot Water Extraction, also known as Steam Cleaning. Steam cleaning is a little misleading as the carpet is really being rinsed with hot water, not live steam. The cleaning temperature of the water is over 200 degrees, so it does appear to be steam. This method is the preferred choice by the largest carpet manufactures. We choose this method to comply with the requirements of your carpets warranty and we feel it is the superior choice in cleaning residential carpets. Steam Cleaning DOES NOT soak the carpet and pad like some cleaning companies claim.

How long will my carpets take to dry?
The weather plays a role in dry times. Days of higher humidity will cause longer dry times; whereas warmer dry weather will shorten the dry time. In most cases 6-12 hours. Ceiling fans, floor fans such as box fans can really speed the drying process. On a warm dry day open windows will help as well as turning your central heat fan "ON" from the "AUTO" setting. This will circulate air though out the house.

Should I turn my heat up  to speed up the drying?
It is not necessary to turn your heat up unless the weather is extremely cold. The best temperature is usually between 60 & 70 degrees.

Is the carpet damp after the cleaning?
Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow in the home, condition and style of carpet being cleaned.

Can I walk on the carpet after cleaning?
It is important to minimize use of the carpet until dry, but light use during the drying process is fine. It is completely safe to walk on the carpet as long as you’re feet or shoes are clean. Also for the first few hours of drying you need to take care walking from damp carpet onto hard surfaces to avoid slipping. Feel free to ask your service technician for a complimentary pair of shoe coverings.

What do I need to do prior to getting my carpets cleaned?
Remove all small things you can from the rooms you want cleaned, such as small rugs, magazines, kids toys, etc. breakables from the tops of any furniture you will be requesting us to move.

Do you move furniture?
We do ask that you remove as much of the smaller items as possible so that we can focus on the actual cleaning. We can move some large pieces of furniture that can't be removed from the room. We only move the furniture far enough to clean under it. We then replace it, placing it on plastic tabs, or special styrofoam blocks to protect the furniture and carpet during the dry process. Some beds, pianos, entertainment centers, bookshelves, etc may not be safely moved, but can be cleaned around with no problems.

Is your cleaning process safe for kids and pets?
Being a father and pet owner my interests are to provide you with a cleaning process that is safe for all members of your family. In the cleaning process any products used will be extracted, leaving the carpets fresh, clean and safe. As for the product line that we use, we prefer to use all safe products that are of the highest quality. In some rare cases a solvent might be required for a ink stain, or similar spots. All these products are rinsed from your carpet.

Will you remove all my stains?
We do our best to remove all of the spots and stains but it is sometimes not possible due to the staining material. We  keep our van stocked with spotters for all type of stains. It is helpful to know the source of the stain, but not always required. We pride ourselves on not just being a great carpet cleaner, but a difficult stain removing professional.

What is your company's experience?
We have been professionally cleaning carpets for over 35 years. We keep up on the newest technologies and products to offer you the best cleaning possible. To maintain our certification status with the Institute of Cleaning & Restoration Certification (IICRC) we have to take special courses every year that are related to the cleaning industry.

How can I maintain my new carpet warranty?
Read the warranty information for your carpet. In most cases it will require professional cleaning every 12-18 months. Be sure to choose a method the manufacture suggests or requires. Vacuum frequently with a properly working vacuum. Blot up spills promptly.

I've heard that once a new carpet is cleaned it gets dirty quicker. Is that true?
This is false. It might have been true at one time when carpets were shampooed only and the chemicals were left in the carpet. Over the years professional cleaners have adopted cleaning standards that rinse all residues from the carpet. These residues can cause resoiling, so it is important to hire a trained professional to maintain your carpets.

What about area rugs? Can you clean them in the home or do you take them off-site?
It is best that all loose rugs be cleaned off-site. This is due to the amount of work that is needed to effectively remove the dry soil that is in the rugs. It is impossible to remove this soil in the home. We can also control the drying process and clean the fringe better at our shop. We provide expert care for fine oriental and area rugs safely and effectively in our state-of-the-art Rug Wash facility  here on Vashon Island. Ask about Wool Carpet Protector and Moth Treatment for rugs. For added convenience, we offer free pickup and delivery.

Do you have a guarantee? What does it cover?
Yes! It is normal for some spots to reappear within 3-5 days. The technician can usually recognize before the cleaning which spots may reappear and will let you know about the possibility of that happening. If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 14 days of your cleaning and we will work diligently to fix any problem or concern you may have.

Can a protector be applied to the carpet?
Yes, it can.  Your service technician will discuss the condition of the carpet on-site and will let you know what the benefits of reapplying a fiber protector can do for your carpet.

What does carpet protector do?
As carpet wears the fibers get damaged or scratched. You won't actually see the scratches but will notice this effect in the major traffic areas like hallways, stairs and in front of popular pieces of furniture. Carpet protectors like Scotchgard or DuPont Teflon help to fill minute scratches in the carpet fibers so that dirt and staining materials do not stick to them. New carpet comes with these protectors on them from the mill but they wear off with time. It is best to have the protector re-applied every couple of years to help maintain the beauty of your new carpet.

What areas do you service?
We service exclusively Vashon Island. Burton, Dockton, Tahlequah, Portage, North End, Needle Creek, Maury Island and Frog Holler :). Unfortunately at this time we cannot clean any "walk-in" homes. Service minimums do apply. Call for more details.

What if I need carpet cleaning that is not on Vashon Island?
 We do partner with some other cleaners that are located in various areas not located on Vashon. We personally know these companies and their owners and have dealt with them for many years. If you have cleaning needs that are off the Island and we can't do it give us a call and we will refer you to these other companies.

Do I have to be home for the cleaning?
While we prefer you are home during your appointment, it is not required. There are many homes that we clean where no one is home. We prefer to collect payment onsite after the cleaning so if you are not going to be home, please be sure the customer service representative is notified at time of scheduling so we can arrange payment.

What methods of payment do you accept?
For your convenience we offer many forms of payment. Personal checks, cash, Visa, Master Card, Discover, American Express. If you need to be billed please make these arrangements ahead of time.

What are the black lines around the baseboards and under doorways?
This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. This occurs over a significant period of time and is not noticed until a build-up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. If this service is requested it is an additional cost.

To help prevent filtration soiling, vacuum and sweep the edges of the carpet with a broom on a regular basis.

What days are you open?
We provide service to our customers Monday - Friday 5 days a week.

For More Information Call: (206) 463-9583